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« Canon Goes Wi-Fi | Main | Proxim's Loss May be Industry Loss »
A survey found that half of hotel guests would not stay in a hotel again if they were dissatisfied with the Wi-Fi service there: Most of the folks in the survey said Wi-Fi was important to their visit, so it sounds like they chose the hotel based on the availability of the wireless network. The conclusion here is that while Wi-Fi is broadly used as a customer retention tool, the opposite is true if the service is poor.