Email Delivery

Receive new posts as email.

Email address

Syndicate this site

RSS | Atom


About This Site
Contact Us
Privacy Policy


November 2010
Sun Mon Tues Wed Thurs Fri Sat
  1 2 3 4 5 6
7 8 9 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30        

Stories by Category

Basics :: Basics
Casting :: Casting Listen In Podcasts Videocasts
Culture :: Culture Hacking
Deals :: Deals
Future :: Future
Hardware :: Hardware Adapters Appliances Chips Consumer Electronics Gaming Home Entertainment Music Photography Video Gadgets Mesh Monitoring and Testing PDAs Phones Smartphones
Industry :: Industry Conferences Financial Free Health Legal Research Vendor analysis
International :: International
Media :: Media Locally cached Streaming
Metro-Scale Networks :: Metro-Scale Networks Community Networking Municipal
Network Types :: Network Types Broadband Wireless Cellular 2.5G and 3G 4G Power Line Satellite
News :: News Mainstream Media
Politics :: Politics Regulation Sock Puppets
Schedules :: Schedules
Security :: Security 802.1X
Site Specific :: Site Specific Administrative Detail April Fool's Blogging Book review Cluelessness Guest Commentary History Humor Self-Promotion Unique Wee-Fi Who's Hot Today?
Software :: Software Open Source
Spectrum :: Spectrum 60 GHz
Standards :: Standards 802.11a 802.11ac 802.11ad 802.11e 802.11g 802.11n 802.20 Bluetooth MIMO UWB WiGig WiMAX ZigBee
Transportation and Lodging :: Transportation and Lodging Air Travel Aquatic Commuting Hotels Rails
Unclassified :: Unclassified
Vertical Markets :: Vertical Markets Academia Enterprise WLAN Switches Home Hot Spot Aggregators Hot Spot Advertising Road Warrior Roaming Libraries Location Medical Public Safety Residential Rural SOHO Small-Medium Sized Business Universities Utilities wISP
Voice :: Voice


November 2010 | October 2010 | September 2010 | August 2010 | July 2010 | June 2010 | May 2010 | April 2010 | March 2010 | February 2010 | January 2010 | December 2009 | November 2009 | October 2009 | September 2009 | August 2009 | July 2009 | June 2009 | May 2009 | April 2009 | March 2009 | February 2009 | January 2009 | December 2008 | November 2008 | October 2008 | September 2008 | August 2008 | July 2008 | June 2008 | May 2008 | April 2008 | March 2008 | February 2008 | January 2008 | December 2007 | November 2007 | October 2007 | September 2007 | August 2007 | July 2007 | June 2007 | May 2007 | April 2007 | March 2007 | February 2007 | January 2007 | December 2006 | November 2006 | October 2006 | September 2006 | August 2006 | July 2006 | June 2006 | May 2006 | April 2006 | March 2006 | February 2006 | January 2006 | December 2005 | November 2005 | October 2005 | September 2005 | August 2005 | July 2005 | June 2005 | May 2005 | April 2005 | March 2005 | February 2005 | January 2005 | December 2004 | November 2004 | October 2004 | September 2004 | August 2004 | July 2004 | June 2004 | May 2004 | April 2004 | March 2004 | February 2004 | January 2004 | December 2003 | November 2003 | October 2003 | September 2003 | August 2003 | July 2003 | June 2003 | May 2003 | April 2003 | March 2003 | February 2003 | January 2003 | December 2002 | November 2002 | October 2002 | September 2002 | August 2002 | July 2002 | June 2002 | May 2002 | April 2002 | March 2002 | February 2002 | January 2002 | December 2001 | November 2001 | October 2001 | September 2001 | August 2001 | July 2001 | June 2001 | May 2001 | April 2001 |

Recent Entries

In-Flight Wi-Fi and In-Flight Bombs
Can WPA Protect against Firesheep on Same Network?
Southwest Sets In-Flight Wi-Fi at $5
Eye-Fi Adds a View for Web Access
Firesheep Makes Sidejacking Easy
Wi-Fi Direct Certification Starts
Decaf on the Starbucks Digital Network
Google Did Snag Passwords
WiMax and LTE Not Technically 4G by ITU Standards
AT&T Wi-Fi Connections Keep High Growth with Free Service

Site Philosophy

This site operates as an independent editorial operation. Advertising, sponsorships, and other non-editorial materials represent the opinions and messages of their respective origins, and not of the site operator. Part of the FM Tech advertising network.


Entire site and all contents except otherwise noted © Copyright 2001-2010 by Glenn Fleishman. Some images ©2006 Jupiterimages Corporation. All rights reserved. Please contact us for reprint rights. Linking is, of course, free and encouraged.

Powered by
Movable Type

« Wi-Fi Adds to Starbucks Coffers | Main | India's Fixed Wireless Phone/Data System »

July 3, 2003

The 411 on SAS

First-hand reporting on the SAS/Connexion by Boeing deal: To report this short brief in today's New York Times, I spoke to Connexion, SAS, and Telia about Scandinavian Airline's decision to install Connexion by Boeing broadband service on its 11 long-haul planes flying to Asia and North America starting in February with all planes equipped by 2005.

SAS's Jens Willumsen, a senior vice president, said that more than three quarters of the passengers on their Copenhagen to New York flight, for instance, carry a laptop, and most of them use it on board for at least some of the flight.

Their surveys and research show that half of these passengers will use the service during the flight, which is where they and Boeing obtained the estimate that one third of passengers on a given flight will use the Connexion service.

Terrance Scott of Connexion by Boeing said, "On an average international flight, you’ll see about a third of the passengers using the service about a third of the time." On a 7-hour flight, that might be two hours of email, intermittently, with sleeping, eating, takeoff and landing, and entertainment occupying the rest of the time.

Scott said, "This is one of the reasons why people have told us in the research they prefer a flat rate, because it takes the time clock out the equation." That's a not-too-subtle dig at Tenzing/Verizon AirFone's JetConnect pricing.

The price for SAS will be $30 to $35 per flight. SAS's 2002 annual report states they flew 1.4 million passengers outside of Europe and Scandinavia, and most of these routes would be covered under the long-haul flights.

With a maximum of 188 to 261 passengers seated in their three long-haul plane models, at $30 per flight and 85 percent occupancy rate noted in their report, that equates to $1,580 to $2,200 in revenue per flight with one-third of passengers using the service, or $13.86 million per year based on 2002 numbers. SAS said in their annual report they expect an increase in passengers on these routes.

Willumsen said, "The main driver for this initiative is that we have strategically decided since our customers are very IT [information technology] alert, they do take on new technology very quickly to support the way they do their business, especially frequent travelers."

SAS introduced paperless, document-free travel systems last year to cover security, check-in, Internet booking, and other aspects, and 50 percent of their Scandinavian customers never use a document. This shows the high adoption rate of Internet use and the sophistication of business travelers.

SAS has had Telia HomeRun Wi-Fi service in its worldwide lounges starting in 1999. They originally partnered with Telia and Tenzing to bring high-speed Internet to their planes, but after the dotcom crash and September 11, Tenzing retooled and SAS retrenched. (Telia itself is in the middle of several-month-long reorganization right now.)

A Telia executive and SAS said that although they were aware of the Boeing arrangement that SAS and Telia both expect Connexion to drive any integration between Telia and the in-flight service. The potential is for a passenger to have seamless, single login, one transaction access from arrival, through a flight, through baggage claim.

Boeing's Scott noted that SAS "will be the first commercial airline in the world who will offer complete wireless connectivity solution." The initial Lufthansa trials only allowed a specific single card, but late in that process "we did receive permission to operate any wireless device on board."

Connexion uses a phased-array antenna pointed at a satellite to deliver up to 1 megabit per second (Mbps) of upload speed and up to 5 Mbps download. The service has the potential to offer four separate 5 Mbps channels on a single plane, for a total of 20 Mbps. "If everyone on board wanted to sign on they could," Scott said.

Connexion differs from the Tenzing offering in providing real-time high-speed Internet access as opposed to proxy service in which an intermediary has to rely and cache data. Tenzing's email service has been variably reported as using existing email clients or requiring a special Web-based client they offer -- even their site has various descriptions -- but it's clear that you cannot directly connect, but rather use an email proxy to send and receive email.

Tenzing's partner Verizon AirFone has United committed to offering JetConnect on all of its planes, a substantial investment, and charge $15.95 per flight to receive and send unlimited emails of up to 2 kilobytes per message. Additional kilobytes are 10 cents each. Average email tends to be longer, and HTML-formatted email substantially longer.

The Tenzing service cannot allow virtual private network connections. Connexion, in contrast, tested VPN software and connections, and is confident that they will be reliable and accessible. Boeing's Scott said, "VPN clients that are installed at various corporations, their networks and their firewalls, they continually ping you: are you there, are you still there….if you’re working off a narrowband service that does periodic updates" the VPN connection cannot be maintained or established.

Lufthansa had committed in May to installing Connexion on 80 long-haul planes--its whole fleet--starting in 2004. Lufthansa is a StarAlliance member along with SAS and several other airlines, including United. SAS relied on the Lufthansa and British Airways tests instead of running them themselves, because Lufthansa uses identical planes and has a similar clientele.

SAS's Willumsen expected other StarAlliance members to follow, as the service would become even more valuable when available among codeshared and connecting flights across several airlines. "We believe that more StarAlliance partners will sign up for this service in the next 6 to 12 months, so you will probably see StarAlliance" as the first alliance with the largest portion of this service, he said. "I’m quite sure this is going to move passengers" from other airlines to those equipped with Connexion.

Willumsen said choosing the service was a matter of deciding what passengers wanted and then providing it, a basic customer service and marketing reality. "In this case, we have chosen technology instead of caviar."