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« Everybody in the World is Reading | Main | Lower Manhattan's Free Unwiring »

April 4, 2003

Reiter Bites the Hand that Wires Convention Centers

Alan Reiter's typically deep analysis of a flawed approach by a former client to add connectivity at conference and exhibition centers: Smart City Networks debuts a clueless model of pricing that they will hear screams and howls of derision about, starting with their former consultant Alan Reiter.

The company is pricing for a captive market at a rate that's probably very reasonable compared to what wired rates in convention centers cost: I've heard ridiculous stories of how many thousands of dollars per booth people pay for a few hundred Kbps of access.

Alan cites rates that are different from the service agreement listed at the site he links to: Alan shows $5 per hour, $25 per day, and $650 for seven days. The site shows $10 per hour and $50 per day. All of these are clock/calendar times: it's an hour or a day from when you sign up, not an hour or day of usage overall. There are certainly daypricing models like that but very few hour-pricing ones. (Update: Alan just confirmed with Smart City that the rates are $5 and $25; the ones on their site are incorrect.)

The cost is, of course, ridiculous, and people will rebel. I'd rather use a dial-up phone or spend $10 per day (or get a monthly account at $30 to $50) than pay $50 per day to have low-speed access all the time. This is the cell operators mistake, confusing ubiquity with utility.

It has to be calculated as speed over cost times availability as a percentage: the faster the speed the less the absolute price matters and the multiplier is availability percentage or ubiquity percentage. Thus having 64 Kbps at a very low cost 95 percent of the time could be seen as good as 1 Mbps for a somewhat higher cost 5 percent of the time. But 64 Kbps at a very high cost just in a convention center will drive rejection, not adoption.

1 TrackBack

WiFi'd convention centers good; costly WiFi access badDean goes under the big top and likes it[...] "I wrote this as therapy, to say, 'Son, there is a whole strand in black youth culture that I'm having problems with; the idea that in order to validate... Read More

1 Comment

Smart City has the exclusive high speed Internet access contract for the Anaheim Convention Center. As show management, we were forced to work with them and pay their outlandish prices. Show management doesn't even get a discount which is standard at all other facilities whe have used. Our exhibitors are foced to pay $1300 for 3 days of high speed access or not have access to the Internet at all.

Anaheim Convention Center needs to re-think their exlusive agreements. The days when trade show owners had no choice but to swallow hard and pay up is ending. Business is tough for everyone in the trade show industry these days and we all need to work together in a way that is win-win for both sides.