Hotels like Starwood chain not seeing the IT return from deploying Wi-Fi: It makes sense that Wi-Fi deployments could help run hotels, which have many mobile workers in their confines, as well as provide access to customers. This story says no, ain't the case, at least for Starwood, an ownership company that has several brands among its properties.
John Yunker of Pyramid Research told me a few days ago, however, the exact contrary, that internal applications could end up being the killer application for hotels. The Royal Sonestra in Boston, he said, is giving Wi-Fi-enabled handhelds to the housekeeping and security staff.